Terms of Use

These Terms of Use govern your access to and use of the United Taxis Dumfries mobile application and website.

By creating an account or using the Service, you agree to these Terms.

1. Description of Service

United Taxis Dumfries provides a digital platform that connects passengers with licensed taxi drivers for transportation services within Dumfries and surrounding areas.

We act as a booking platform facilitating connections between passengers and drivers.

2. User Eligibility

You must be at least 16 years old to use this service.

By using the app, you confirm that:

All information provided is accurate

You will use the service lawfully

You will not misuse or disrupt the platform

3. Account Registration

You are responsible for:

Maintaining the confidentiality of your account

Ensuring your contact details remain accurate

All activity under your account

We reserve the right to suspend accounts suspected of misuse.

4. Bookings and Fares

Fare estimates may be shown before booking confirmation

Final fares may vary due to distance, time, traffic, or waiting charges

Additional charges may apply where permitted by local regulations

Payment must be completed through approved methods within the app or as agreed.

5. Cancellations

Cancellation policies may apply depending on timing.
Repeated misuse or excessive cancellations may result in account restrictions.

6. Driver Responsibility

Drivers are independent licensed taxi operators responsible for:

Vehicle safety

Driving standards

Compliance with local licensing regulations

United Taxis Dumfries is not responsible for the operational conduct of drivers beyond facilitating the booking platform.

7. Limitation of Liability

To the fullest extent permitted by law, United Taxis Dumfries shall not be liable for:

Delays caused by traffic or unforeseen circumstances

Loss or damage to personal belongings

Indirect or consequential losses

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

8. Acceptable Use

You agree not to:

Use the app for unlawful purposes

Provide false booking information

Harass or abuse drivers

Attempt to interfere with the app’s security

Violation may result in account suspension or termination.

9. Intellectual Property

All content, branding, and software associated with the app are owned by United Taxis Dumfries and protected under applicable intellectual property laws.

10. Termination

We may suspend or terminate access if:

These Terms are breached

Fraudulent activity is suspected

Required by law

11. Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom.

12. Contact

10. Contact Information

United Taxis Dumfries
01387387382

hello@unitedtaxisdumfries.co.uk